Customer Service Officer - Premium Client Engagement

Join Talent First as a Customer Service Officer in the heart of Bali’s most vibrant locations! This is your opportunity to be the voice of our brand, delivering exceptional service while driving customer satisfaction and business growth. In this dynamic role, you will handle high-value clients, ensuring their needs are met with the highest level of professionalism and care. Leveraging tools like Salesforce and Zendesk, you'll manage client interactions, resolve issues, and foster long-term relationships. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a team that thrives on creativity and excellence.

At Talent First, we're not just a company; we're a community of innovators and dreamers. Our mission is to empower talent and drive success, and we need your expertise to elevate our client engagement strategies. Every day, you'll engage with our premium clients, understanding their unique needs and delivering tailored solutions. With a focus on continuous learning and development, we'll support you in growing your skills and career.

If you're passionate about customer service and eager to make a difference, this is your chance to shine. Join us and be part of a team that values your contributions and helps you thrive.

📋 Tanggung Jawab Pekerjaan

• Manage and nurture high-value client relationships, ensuring their satisfaction and loyalty.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Use Salesforce and Zendesk to track client interactions, manage support tickets, and monitor customer satisfaction.
• Resolve client issues promptly and professionally, escalating complex problems as needed.
• Collaborate with cross-functional teams to deliver tailored solutions that meet client needs.
• Conduct regular client feedback sessions to understand their requirements and improve service offerings.
• Stay updated with industry trends and best practices in customer service and client engagement.
• Participate in team meetings and contribute to the development of client engagement strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, client engagement, or a similar role.
• Proven track record of delivering exceptional customer service and driving customer satisfaction.
• Strong communication and interpersonal skills, with the ability to handle high-pressure situations.
• Proficiency in English, both written and spoken.
• Experience with CRM software, such as Salesforce or Zendesk, is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with Bali's tourism industry and local market dynamics is beneficial.

🛠️ Keahlian

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