Call Center Agent - Clinical Laboratory Services (Semarang)

Join Infomedia Nusantara as a Call Center Agent specializing in clinical laboratory services in Semarang! This is your opportunity to be the voice of our company, providing exceptional customer service and accurate information to clients regarding our laboratory services. In this role, you'll handle inbound and outbound calls, manage customer inquiries, and ensure a seamless communication experience. With a growing reputation in the healthcare sector, Infomedia Nusantara is committed to delivering top-notch services, and we're looking for a dedicated professional to join our team.

As a Call Center Agent, you'll use our advanced CRM system to track customer interactions and ensure prompt responses. You'll also have the chance to develop your skills in a dynamic environment, with opportunities for career growth and professional development. Semarang's vibrant culture and rich history offer a great quality of life, making it an ideal place to work and live.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls with professionalism and efficiency.
• Provide accurate and timely information to clients regarding clinical laboratory services.
• Manage customer inquiries and complaints, ensuring a high level of customer satisfaction.
• Use CRM software to track customer interactions and maintain accurate records.
• Assist in developing and implementing new call center protocols and procedures.
• Collaborate with the sales and marketing teams to promote our laboratory services.
• Maintain a high level of confidentiality and adhere to data protection regulations.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a call center or customer service role.
• Strong communication and interpersonal skills, with the ability to handle difficult customers.
• Excellent knowledge of English, both spoken and written.
• Familiarity with CRM software, such as Salesforce or HubSpot.
• Basic understanding of clinical laboratory services and healthcare terminology.
• Ability to work well under pressure and meet tight deadlines.
• High school diploma or equivalent. A degree in healthcare, business, or a related field is a plus.
• Proven track record of delivering exceptional customer service.

🛠️ Keahlian

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